Michelle Peluso has a service level agreement with herself: to answer any email that she receives from an employee within 24 hours and to reply directly to all customer emails that land in her inbox, and she is totally committed to Travelocity’s “customer championship” philosophy.

Prior to her appointment as Travelocity’s CEO in December 2003, Ms. Peluso served as the company’s chief operating officer and senior vice president of product strategy and distribution. Under her leadership,Travelocity has seen a significant turnaround in both growth of revenue and profitability. Ms. Peluso launched Travelocity’s innovative net rate hotel program, spearheaded Travelocity’s emergence as a global player with the acquisitions of lastminute.com and ZUJI, and recently was involved in the build-out of the company’s newest dreaming and planning tool, ExperienceFinder. Ms. Peluso joined Travelocity following the company’s acquisition of Site59, a travel site she launched in 2000.

Site59 had become the leader in the US “last minute deals” arena before it was acquired by Travelocity in March 2002. Prior to leading Site59, she served as a White House Fellow and Senior Advisor to Labor Secretary Alexis Herman and worked as a case leader for The Boston Consulting Group.

Ms. Peluso has addressed audiences ranging from leaders in business and politics at the World Business Forum to local groups near Travelocity offices in Dallas, New York and San Francisco. She received her MA in economics, philosophy and politics from Pembroke College at Oxford University, where she was a Thoroun Scholar, and her BA from Wharton.
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