Michelle Peluso has a service level agreement with herself: to answer any email that she receives from an employee within 24 hours and to reply directly to all customer emails that land in her inbox, and she is totally committed to Travelocity’s “customer championship” philosophy.

Prior to her appointment as Travelocity’s CEO in December 2003, Ms. Peluso served as the company’s chief operating officer and senior vice president of product strategy and distribution. Under her leadership, Travelocity has seen a significant turnaround in both growth of revenue and profitability. Ms. Peluso (Read More)

Traci Shanbrun Lerner founded Chesapeake Partners in 1991 to invest institutional and individual assets in extraordinary corporate events such as merger and acquisition transactions, bankruptcies and reorganizations. Ms. Lerner oversees all aspects of research and trading in the management of the firm’s portfolio. Previously, from 1982 to 1991, she was with Dillon, Read & Co. where, as Senior Vice President, she managed the firm’s investments in risk arbitrage, bankruptcy and reorganization investments. Prior to joining Dillon, Read & Co., Ms. Lerner was employed as a research analyst in the mergers and acquisitions department at Citicorp, where she (Read More)